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Exchanges
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We want you to be successful in cloth diapering and to get good use out of your purchase(s). You may exchange your items as long as the following conditions are met:
- All UN-USED items may be exchanged within 60 days of receipt of purchase.
- After 60 days, a 15% restocking fee will be
applied to your credit.
- All SALES ARE FINAL on discontinued and clearanced
items. Discontinued items no longer available for sale on our site
will not be accepted for return or exchange.
- No pre-authorization is needed.
- Simply return the item with instructions for the exchange along with
your credit card information to cover additional shipping charges.
- Your credit towards your exchange will be equal to
the price of the goods returned minus flat rate shipping charges or
our actual
shipping costs*.
For fastest turn around, include a copy of your receipt or include your order number from your receipt. If you no longer have your receipt, inform us of the first and last name corresponding to the billing address (the person who bought & paid for the
item(s).
Return the exchange to:
Baby Cotton Bottoms
Attn: Returns
1626 W. Platte Avenue
Colorado Springs, CO 80904
* What we mean by actual shipping costs...You pay the flat rate shipping costs, but most often our shipping costs exceeds what we have charged you to delivery your order. If you return an order and we paid actual costs of $7.00 to USPS to ship your order, you will be refunded minus the $7.00. If your order cost us $2.50 to ship, you will be refunded your payment minus the $3.50 flat rate shipping you paid. To help us keep our shipping costs low, we reserve the right to withhold the shipping charges or the actual shipping costs, whichever is higher. |
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Returns
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- Returns are accepted and payments, minus shipping charges or actual shipping costs*, will be refunded up to 60 days after purchase was made.
- After 60 days, a 15% restocking fee will be applied
to your refund.
- (If returning a New Native Baby Carrier, please scroll down for more information)
- Items must be new (not washed), in original packaging (if applicable).
- All SALES ARE FINAL on discontinued and clearanced
items. Discontinued items no longer available for sale on our site
will not be accepted for return or exchange.
- For fastest turn around, include a copy of your receipt or include your order number from your receipt. If you no longer have your receipt, inform us of the first and last name corresponding to the billing address (the person who bought & paid for the
item(s).
Return to:
Baby Cotton Bottoms
Attn: Returns
1626 W. Platte Avenue
Colorado Springs, CO 80904
* What we mean by actual shipping costs...You pay the flat rate shipping costs, but most often our shipping costs exceeds what we have charged you to delivery your order. If you return an order and we paid actual costs of $7.00 to USPS to ship your order, you will be refunded minus the $7.00. If your order cost us $2.50 to ship, you will be refunded your payment minus the $3.50 flat rate shipping you paid. To help us keep our shipping costs low, we reserve the right to withhold the shipping charges or the actual shipping costs, whichever is higher. |
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A Note Regarding the Return of Your New Native
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 My New Native Baby Carrier was an absolute blessing in which I never left home without it for the first 2 years of my daughter's life.
Before you return your New Native...
Please consider the following:
Because of the womb-like carry of your sling, it is best to use your New Native from birth. If you are beginning to use your carrier at a later date, do not feel as if it is hopeless. You and your baby are likely to learn to love the close quarters of a sling after about a week of use.
In my opinion, the New Native Baby Sling is most valuable after about 4-6 months of age...in the hip carry. (See photo to right) Once your baby is able to support his/her head, the hip carry is extremely helpful in taking the weight off of your arms and hip.
This carry was invaluable for:
- Traveling...by plane and on city buses
- During social events where I had to stand for long periods of time
- For quick transfers in and out of the car...to the bank, into the library, etc.
- Moments of 'neediness' while cooking dinner
The list goes on and on...
The decision to return your carrier is ultimately yours...and we will be happy to refund your payment and pass your carrier onto another new family. But if you were a close girlfriend of mine, I honestly would advise you to hang in there for the developmental benefits and for the reasons listed above. Best of luck! |
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