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Exchange and Return Policies | Exchanges | We want you to be successful in cloth diapering and to get good use out of your purchase(s). You may exchange your items as long as the following conditions are met:
 - Please allow 10 Business Days for a return or exchange to be processed. We are usually faster, but sometimes these things take time.
- All UN-USED, UNWORN and UNWASHED items may be exchanged within 30 days of purchase. Any item that appears to be worn or washed or smells of use or detergent will be returned to sender with no exchange or refund given.
- Baby Cotton Bottoms must RECEIVE the items within 30 days of original shipment for no additional fees to be charged. After 30 days, a 15% restocking fee will be applied to your credit.
- Items must be new (not washed and not used or worn), in original packaging, if applicable.
- All SALES ARE FINAL on discontinued and clearanced items. Discontinued items no longer available for sale on our site will not be accepted for return or exchange.
- No pre-authorization is needed.
- Simply return the item with instructions for the exchange along with your credit card information to cover additional shipping charges. Or you may instruct us to call you for credit card information if you leave contact information and a good time to call.
- Your credit towards your exchange will be equal to the price of the goods returned minus flat rate shipping charges or our actual shipping costs*.
For fastest turn around, include a copy of your receipt or include your order number from your receipt. If you no longer have your receipt, inform us of the first and last name corresponding to the billing address (the person who bought & paid for the items). Return the exchange to:
Baby Cotton Bottoms
Attn: Exchanges
1626 W. Platte Avenue
Colorado Springs, CO 80904 * What we mean by actual shipping costs...You pay the flat rate shipping costs, but most often our shipping costs exceeds what we have charged you to delivery your order. If you return an order and we paid actual costs of $7.00 to USPS to ship your order, you will be refunded minus the $7.00. If your order cost us $2.50 to ship, you will be refunded your payment minus the $5.00 flat rate shipping you paid. To help us keep our shipping costs low, we reserve the right to withhold the shipping charges or the actual shipping costs, whichever is higher. |
Returns | - Please allow 10 Business Days for a return or exchange to be processed. We are usually faster, but sometimes these things take time.
- All UN-USED, UNWORN and UNWASHED items may be returned within 30 days of our shipment of the item(s) to you. Any item that appears to be worn or washed or smells of use or detergent will be returned to sender with no exchange or refund given. Returns are accepted and payments, minus shipping charges or actual shipping costs*, will be refunded up to 30 days after purchase was made.
- Baby Cotton Bottoms must RECEIVE the items within 30 days of original shipment for no additional fees to be charged. After 30 days, a 15% restocking fee will be applied to your refund.
- Items must be new (not washed and not used or worn), in original packaging, if applicable.
- All SALES ARE FINAL on discontinued and clearanced items. Discontinued items no longer available for sale on our site will not be accepted for return or exchange.
- For fastest turn around, include a copy of your receipt or include your order number from your receipt. If you no longer have your receipt, inform us of the first and last name corresponding to the billing address (the person who bought & paid for the items).
Return to:
Baby Cotton Bottoms
Attn: Returns
1626 W. Platte Avenue
Colorado Springs, CO 80904 * What we mean by actual shipping costs...You pay the flat rate shipping costs, but most often our shipping costs exceeds what we have charged you to delivery your order. If you return an order and we paid actual costs of $7.00 to USPS to ship your order, you will be refunded minus the $7.00. If your order cost us $2.50 to ship, you will be refunded your payment minus the $5.00 flat rate shipping you paid. To help us keep our shipping costs low, we reserve the right to withhold the shipping charges or the actual shipping costs, whichever is higher. |
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